In crisis intervention steps, what is the third step after establishing a helping relationship and ensuring safety?

• A. Conduct an assessment
• B. Give support
• C. Assure safety
• D. Establish a helping relationship

Answer: (A)

After establishing a connection and making sure the person is safe, the next step is to conduct an assessment. This involves gathering essential information about what brought the person to crisis, how intensely they’re distressed, what risks are present (including potential harm to self or others), and what supports or resources are available. The assessment helps you understand priorities, determine immediate needs, and decide which interventions and safety plans are most appropriate. Acting without an assessment can miss critical danger signals or resources, leading to gaps in care. Once you have the clearer picture from the assessment, you can tailor the support and move on to developing and implementing a plan.