Which practice helps ensure confidentiality when storing client records?

• A. Using password-protected electronic files
• B. Storing records in unsecured locations
• C. Sharing passwords with colleagues
• D. Keeping records on sticky notes

Answer: (A)

Protecting client confidentiality hinges on controlling who can read their records. Password-protected electronic files create an access barrier so only those with the password can open the information, reducing the risk if a device is lost, stolen, or left unattended. This practice also supports accountability by limiting who can view sensitive data. In contrast, storing records in unsecured locations, sharing passwords with colleagues, or leaving notes like sticky notes openly accessible significantly increases the chance of a breach, as they rely on trust rather than a secure access control. So, using password-protected electronic files is the strongest way to maintain confidentiality when storing client records.